FREQUENTLY ASKED QUESTIONS

How do I place an order?

You can place an order easily through our website by selecting your desired product, uploading your artwork or design, choosing your specifications, and proceeding to checkout. If you need assistance, our team is here to help via email or phone.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and direct debit payments for your convenience.

How long will my order take?

Most orders are processed and shipped within 3-5 business days. Exact turnaround times may vary depending on product type and order volume, which we’ll confirm during checkout.

Where are your products made?

All of our printing products are sourced locally and our frames are proudly Australian made, ensuring high-quality standards and fast delivery.

What’s the maximum print size?

Our maximum print size is up to A0 (84.1 x 118.9 cm) for most products.

What resolution do my images need to be?

We recommend your images be at least 150-300 DPI at the final print size to ensure clear, sharp prints.

Can I print photos from my phone?

Yes, you can upload photos directly from your phone or any device. However, please note that phone images may sometimes have lower resolution or quality, which can limit the size and clarity of the final print. For the best results, try to use high-resolution photos and avoid enlarging small images too much, as this can make the print appear blurry or pixelated.

Are your printing methods eco-friendly?

Yes, we use eco-friendly inks and sustainable printing practices whenever possible, minimizing waste and the environmental impact.

What about copyright?

Please ensure you have the rights or permission to use any images or designs you upload. We are not responsible for copyright infringement issues related to user-submitted content.

What currency are your prices in?

All our prices are listed in Australian Dollars (AUD).

What about shipping?

We offer several shipping options, including standard and express delivery across Australia. Shipping costs and estimated delivery times will be shown at checkout.

Can I pick up my order instead of having it shipped?

Yes! We are based in the Fraser Coast region and offer convenient pickup options for customers in Hervey Bay and Maryborough. Simply choose the pickup option at checkout, and we will notify you when your order is ready to collect from our local facility.

What file types do you accept?

We accept high-resolution files in JPEG (preferred) PNG, PDF, TIFF, and sometimes AI or PSD format. Please check specific product requirements for any special needs.